Refund policy

We want you to feel confident creating your outdoor space with Lirago Yard. This policy applies to eligible products purchased directly from liragoyard.com and delivered within the contiguous United States. Purchases made through Amazon, another marketplace, or a retail partner must be returned through the original seller and are subject to that seller’s policy.

1. 7-Day Return Window

You may request a return within 7 calendar days after the carrier marks your order as delivered. Once your return is authorized, the item must be handed to the approved carrier within 7 calendar days unless we provide different instructions in writing.

2. Return Eligibility

To qualify for a standard return, the product must be:

·  unused outdoors, uninstalled, unmodified, and in like-new, resalable condition;

·  returned with the original packaging, protective materials, hardware, accessories, manuals, and proof of purchase; and

·  free from dirt, soil, plants, water, stains, scratches, weather exposure, or damage caused after delivery.

You may carefully open the package to inspect the item. If assembly is reasonably necessary to inspect fit or appearance, the item must be carefully disassembled and repacked without damage before return. Outdoor use, permanent installation, drilling, anchoring, modification, or planting directly into a planter may make the item ineligible for a standard return.

3. How to Start a Return

Before sending anything back, contact us at support@liragoyard.com and include:

·  your order number and the name of the item you wish to return;

·  the reason for the return;

·  photos of the item and packaging if the package has been opened; and

·  photos of any damage, defect, missing part, or incorrect item, if applicable.

If the return is approved, we will provide a Return Merchandise Authorization (RMA), the correct return address, and shipping instructions. Do not return an item to the sender address shown on the original shipping label and do not send a package without authorization. Unauthorized or misdirected returns may be refused or may delay your refund.

4. Return Shipping and Deductions

Customer-preference returns

For returns due to size, color, fit, change of mind, duplicate purchase, or other reasons not caused by Lirago Yard, the customer is responsible for return shipping. If we provide a prepaid return label, the actual label cost will be deducted from the refund. Original shipping charges and optional delivery or assembly services are non-refundable.

No standard restocking fee

We do not charge a restocking fee when an eligible item is returned complete, in its original packaging, and in like-new, resalable condition. If an item is missing parts or packaging, requires repackaging, or shows handling beyond reasonable inspection, we may deduct the documented reduction in value or additional handling cost, up to 15% of the item price. We will explain any deduction when the return is inspected.

Lirago Yard error, damage, or verified defect

If you receive the wrong item, an incomplete order, an item damaged in transit, or a product with a verified defect, Lirago Yard will cover the reasonable cost of the approved solution, including necessary replacement parts, replacement, or authorized return shipping. Please do not arrange your own paid return before contacting us, as unapproved shipping charges may not be reimbursed.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery. If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 5 calendar days of delivery so we can review the issue and provide the fastest possible resolution.

Please keep the product and all original packaging while the claim is being reviewed. Send your order number and clear photos of:

· the full product and the specific area of concern;
· the outer carton, including any visible damage;
· the shipping label and product label; and
· all parts received, especially when hardware or components are missing.

Some outdoor products may ship in multiple cartons that arrive separately. Please review every tracking number in your shipping confirmation. If one carton has not arrived within 2 business days after the others, contact us before reporting parts as missing.

After verification, we will work with you on an appropriate solution, which may include replacement hardware or parts, a replacement item, a partial refund, or a full refund.

If you discover a product-related issue after the initial 5-day inspection period, please contact us. We will review the situation on a case-by-case basis based on the nature of the issue, product condition, available documentation, and any applicable warranty coverage.

If a product may be unsafe, stop using it and contact us immediately. Nothing in this policy limits any rights you may have under applicable law or any separate written warranty.

6. Exchanges

For a different size, color, or model, the fastest option is usually to return the eligible item and place a new order. Replacement products are subject to availability and current pricing. For damaged, defective, incorrect, or incomplete orders, contact us first so we can arrange parts or a replacement without requiring a new purchase when appropriate.

7. Items That Cannot Be Returned

Unless the item arrived damaged, defective, incorrect, or is otherwise protected by applicable law, we cannot accept returns of:

·  items marked “Final Sale” or “Non-Returnable” on the product page before purchase;

·  gift cards;

·  customized, personalized, or made-to-order items;

·  items that have been permanently installed, drilled, anchored, altered, repainted, or modified;

·  items that show outdoor use, weather exposure, planting, soil, water, stains, scratches, or customer-caused damage; or

·  items damaged by improper assembly, misuse, neglect, or failure to follow product instructions.

8. Refunds

We will inspect authorized returns after they arrive. We aim to approve or explain the refund decision within 5 business days after receipt. Approved refunds are issued to the original payment method and include applicable refunded taxes. Depending on your bank or payment provider, it may take an additional 5–10 business days for the credit to appear.

Any disclosed return-label cost, non-refundable original shipping or optional service charges, or permitted condition-based deduction will be subtracted from the refund. If more than 10 business days have passed since we confirmed that your refund was issued, please contact support@liragoyard.com.

9. Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. We cannot guarantee changes once an order has entered fulfillment or has shipped. If the order has shipped, the standard return rules apply. Carrier intercept, redirect, or return-to-sender costs caused by an incorrect address or customer-requested cancellation may be deducted from the refund.

10. Refused and Undeliverable Deliveries

A delivery refused for reasons other than visible transit damage, or returned because of an incorrect or incomplete address, may be treated as a customer-preference return. Actual outbound, return, intercept, or redelivery charges may be deducted from the refund. If the carrier presents a visibly damaged shipment, photograph the condition and contact us promptly for instructions.

11. Warranty Claims

This return policy covers returns requested within the return window. Product warranty coverage, if any, is described separately on the applicable product page or Warranty Policy. Expiration of the return window does not eliminate rights that cannot be waived under applicable law.

12. Contact Us

Email: support@liragoyard.com

Return address: Provided only after return authorization

Please include your order number in all return-related messages.