FAQ

Ordering

Do I need an account to place an order?

No. You can check out as a guest. Creating an account is optional, but helpful for viewing your order history and reordering.

Can I change or cancel my order after placing it?

If you need to make a change, please contact us as soon as possible at support@liragoyard.com. We’ll do our best to accommodate your request, but changes or cancellations can’t be guaranteed once processing or shipping has started.

Shipping

Where do you ship?

We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

Do you offer free shipping?

Yes. Free standard shipping is available across the contiguous U.S.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery usually takes approximately 3–8 business days after processing, depending on destination and carrier conditions.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking information when available.

Returns & Refunds

What is your return window?

You may request a return within 7 calendar days of delivery. Returns must be approved before being sent back. Please review our Refund Policy for full details.

Who pays return shipping?

For non-defective returns, return shipping costs are generally the customer’s responsibility. If the item is defective, damaged on arrival, or incorrect, Lirago Yard will cover return shipping.

What should I do if my item arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the item and packaging so we can review and resolve the issue.

Products

Are Lirago Yard products made for outdoor use?

Yes. Our current assortment is selected and designed for everyday outdoor settings such as patios, decks, balconies, and backyards. Please review each product page for product-specific materials and care guidance.

Are colors exactly the same as what I see online?

We work to present product colors as accurately as possible, but small differences may occur due to lighting, photography, monitor settings, and production variation.

Do privacy screens require assembly?

Some products may require assembly. Please refer to the product page and included instructions for details.

Care & Use

How should I care for outdoor products?

Use a soft cloth with mild soap and water for routine cleaning. Avoid abrasive cleaners and harsh chemicals. Product-specific care information may vary by material.

Need more help?

Email us at support@liragoyard.com. Our customer care team typically responds within 1–2 business days.